Privacy Policy

Information we collect

When you submit a form on this website we collect the information you provide: your name, phone number, email address, the service you selected, and anything you write in the message field. When you call us we record the service address and details of the work requested.

Our web host and any analytics we use may collect standard technical information such as IP address, browser type, pages viewed and referring URL. We do not sell this information.

How we use it

We use the information you provide to respond to your request, schedule and perform service, prepare written estimates, invoice for completed work, and maintain service history for your equipment. Service history matters — manufacturers frequently require documented maintenance to honor a parts warranty.

With your consent we may contact you about seasonal maintenance reminders. You can opt out of those at any time by telling any member of our team.

Consent to be contacted

By submitting a form on this site you consent to be contacted by HVAC Carlisle PA about your request by phone, text message or email. Message and data rates may apply. You may withdraw consent at any time by replying STOP to a text, or by calling us at +1 (327) 210-5999.

Sharing

We do not sell your personal information. We share it only where necessary to perform the service you requested — for example with a manufacturer for a warranty claim, a supply house for a parts order, a permitting authority, or a subcontractor performing part of your project.

We may disclose information where required by law or to protect our legal rights.

Cookies and analytics

This site may use cookies and similar technologies to understand how visitors use the site so we can improve it. You can control cookies through your browser settings. Blocking cookies will not prevent you from using this site or contacting us.

Data retention and security

We retain customer and service records for as long as needed to support warranty claims, tax and regulatory obligations, and ongoing service relationships. We take reasonable measures to protect the information we hold, though no method of transmission or storage is completely secure.

Your choices

You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to retain it. Contact us at service@hvaccarlislepa.com or +1 (327) 210-5999.

Children

This website is not directed to children under 13 and we do not knowingly collect information from them.

Changes to this policy

We may update this policy from time to time. The version posted on this page is the one in effect. Material changes will be reflected here.